Turbopass reviews: is the Florence City Pass worth it? What it includes, prices and cancellation

Turbopass sells city passes for around twenty European cities, and in Florence it offers the Florence City Pass: twenty-two attractions in a single purchase, with the Uffizi and Accademia time slots booked by the company. The verdict in two sentences: it is a serious German business, with complete company details and a respectable Trustpilot score, but its pass costs more than the public Firenze Card, covers far fewer museums, leaves out the Duomo and punishes second thoughts with a €40 fee. It suits anyone who wants a one-day pass or cannot face handling the bookings.

We are not affiliated with Turbopass and receive no commission on its sales. We are partners of Tiqets and GetYourGuide, used here for comparison; the official channel’s price is always named.

At a glance

What the Florence City Pass actually includes

The pass gathers twenty-two admissions. The two that matter are the Uffizi Gallery and the Accademia Gallery, both with a time slot booked by Turbopass after purchase. Alongside them are the San Marco Museum, the Innocenti, the Archaeological Museum, the Opificio delle Pietre Dure, Casa Buonarroti, the Synagogue, Orsanmichele, the Leonardo Interactive Museum, the Museo de’ Medici and the Zeffirelli Museum, plus a walking tour, a bike tour, the shuttle to the Barberino outlet and a few admissions in Siena.

What is not in it matters just as much, and it is the main source of misunderstandings:

• The Duomo complex: no monument of the Opera di Santa Maria del Fiore is included. For the dome you need the €30 Brunelleschi Pass, sold only on the official channel, as we explain on the Duomo page.
• Pitti Palace and the Boboli Gardens.
• Palazzo Vecchio and the Torre di Arnolfo, the most visited civic museums.
• The Bargello and the Medici Chapels.
• The city audio guide, included only if you add the hop-on hop-off bus, which is paid for separately.

The sums: when the pass pays and when it does not

The benchmark is the official price of the two museums that make the difference: Uffizi €29 with a date booked in advance and Accademia €24 (€20 plus a €4 booking fee), that is €53. On a one-day pass at €93.90 that leaves around €41 to recoup with the other admissions.

The harshest comparison is with the Firenze Card: €85, 72 hours, more than sixty museums including Pitti, Boboli, Palazzo Vecchio, the Bargello, the Medici Chapels, Strozzi, Santa Croce and Santa Maria Novella. The three-day German pass costs €28.90 more and opens far fewer doors.

The honest calculation: the Florence City Pass only pays if, in a single day, on top of the Uffizi and the Accademia you visit at least three more of the included museums or use both tours. Otherwise you lose money. And if your plan includes the Duomo, redo the sums adding the €30 the pass does not cover.

How buying and booking work

You pick the duration, pay by card, PayPal or Klarna and receive the pass in digital form. Then comes the part that sets Turbopass apart from its rivals: the company books the Uffizi and Accademia time slots, based on the dates you give. That is the step where visitors get stuck on their own, and it is also the most delicate: the reports repeatedly mention confirmation that does not arrive after payment, an unclear process and, in Florence, collecting the Uffizi ticket at an outside office. With only a few days’ margin, you risk leaving home without the times in hand.

Turbopass cancellation, refunds and support

Cancellation is allowed only if the pass has not been used, no ticket has been issued and no booking has been made. In that case the fee is €40 per pass — not €30, which is the general rate: for Florence the deduction is higher because the company has already paid out in advance. Inside 24 hours of the start date there is no refund at all, and a date change costs €30 per pass.

On a pair of passes, changing your mind costs €80 and moving the dates €60: dearer than almost every competitor. Support works by email only, no phone number appears in the company details, and the contract follows German law with jurisdiction in Hamburg.

What the reviews say

The Trustpilot score is 4.0/5 from 4,925 reviews: 56% give five stars, 13% give one. It is the usual profile for pass resellers, a satisfied base and a small, very loud unhappy minority. Three negative themes recur: value for money — the repeated estimate is that booking yourself costs about half — confirmation that arrives late after payment, and unresponsive support. In Florence you can add collecting the Uffizi ticket at a third-party office and a bus driver who did not recognise the pass. In GetYourGuide’s catalogue the same product sits at 3.5/5 from 44 reviews.

Pros and cons

In favour

• A German company with complete, verifiable corporate details.
• The Uffizi and Accademia time slots booked by the company for you.
• Durations from one to seven days: the Firenze Card only exists as 72 hours.
• Trustpilot 4.0/5 from nearly five thousand reviews.

Against

• Dearer than the Firenze Card and with far fewer museums.
• The Duomo, Pitti, Boboli, Palazzo Vecchio and the Bargello excluded.
• A €40 fee per pass and €30 for a date change, no refund inside 24 hours.
• No phone number for support.
• The city audio guide only with the paid bus add-on.

Verdict

Turbopass does one thing well and charges too much for it: taking the Uffizi and Accademia booking off your hands, the real bottleneck of a visit to Florence. The rest of the package is thin — second-tier museums in place of Pitti and Palazzo Vecchio, no Duomo, high fees, email-only support. At €113.90 for three days you pay €28.90 more than the public card and get less. Our score is 2 out of 5: a serious company with its figures in the open, and a Florence product priced out of the market.

Consider it in two cases: you have a single day and want to squeeze it, or you are travelling with someone who will not hear about calendars. Otherwise start from the Firenze Card or single tickets, and compare the formats on our Florence Pass page.

Alternatives

• Firenze Card: the only public pass, €85 for 72 hours, without the Duomo.
• Tiqets: The Florence Pass at €92.50, with a choice of admission, audio guide or tour.
• GetYourGuide: resells the Firenze Card at €94, with free cancellation up to 24 hours before.
• The museum pages: Uffizi and Accademia and David.
• On the bus offered as an add-on, read hop-on hop-off first.